1. Overview
This Refund Policy explains our policies regarding refunds, cancellations, and billing for IdeaHunter subscription plans. We strive to provide fair and transparent billing practices while protecting our business interests.
2. Subscription Plans
IdeaHunter offers the following subscription plans:
- Free Plan: No cost, limited features
- Starter Plan: Monthly or annual billing
- Pro Plan: Monthly or annual billing
- Business Plan: Monthly or annual billing
- Enterprise Plan: Custom pricing and terms
3. Trial Periods
Some subscription plans may include a trial period during which you can evaluate the Service at no cost. Trial periods are clearly indicated at the time of signup and may vary by plan.
- Trial periods begin when you sign up for a paid plan
- You can cancel during the trial period without being charged
- If you don't cancel before the trial ends, you'll be automatically charged for your chosen plan
- Trial periods are limited to one per customer
4. Billing and Payment
Subscription fees are billed in advance based on your selected billing cycle:
- Monthly Plans: Billed every month on the same date you subscribed
- Annual Plans: Billed every 12 months on the same date you subscribed
- Payment is processed automatically using your chosen payment method
- We accept major credit cards and other payment methods as indicated during checkout
5. Refund Policy
5.1 General Refund Policy
Subscription fees are generally non-refundable. However, we may provide refunds in the following circumstances:
- Technical Issues: If our Service experiences significant downtime or technical problems that prevent normal use for an extended period
- Billing Errors: If we inadvertently charge you incorrectly due to a system error
- Unauthorized Charges: If charges were made without your authorization
- Exceptional Circumstances: At our sole discretion for other exceptional situations
5.2 7-Day Satisfaction Guarantee
For new customers, we offer a 7-day satisfaction guarantee:
- If you're not satisfied with the Service within 7 days of your first paid subscription, you may request a full refund
- This guarantee applies only to your first paid subscription
- To request a refund, contact us at [email protected] within 7 days of your initial payment
- Refunds under this guarantee will be processed within 5-10 business days
5.3 Prorated Refunds
In certain circumstances, we may provide prorated refunds:
- If we terminate your account due to a violation of our Terms of Service that was not intentional
- If we discontinue the Service with less than 30 days' notice
- If significant features are removed from your plan without adequate notice
6. Cancellation Policy
6.1 How to Cancel
You can cancel your subscription at any time:
- Through your account settings in the IdeaHunter dashboard
- By contacting our support team at [email protected]
- Cancellation takes effect at the end of your current billing period
- You'll continue to have access to paid features until the end of your billing period
6.2 Effect of Cancellation
When you cancel your subscription:
- You'll retain access to paid features until the end of your current billing period
- Your account will revert to the Free plan at the end of the billing period
- Your data will be preserved according to our data retention policy
- You can reactivate your subscription at any time
7. Downgrades and Plan Changes
You can change your subscription plan at any time:
- Upgrades: Take effect immediately, with prorated billing for the current period
- Downgrades: Take effect at the end of your current billing period
- Plan changes can be made through your account settings
- Some features may become unavailable if you downgrade to a plan that doesn't include them
8. Failed Payments and Account Suspension
If your payment fails:
- We'll attempt to process payment multiple times over several days
- You'll receive email notifications about failed payments
- Your account may be suspended if payment remains unsuccessful
- Suspended accounts retain data but lose access to paid features
- You can reactivate by updating your payment method and settling outstanding balances
9. Enterprise and Custom Plans
Enterprise plans may have different refund and cancellation terms as specified in your custom agreement. Contact your account manager or our sales team for details about enterprise plan policies.
10. Refund Processing
When a refund is approved:
- Refunds are processed to the original payment method
- Processing time varies by payment method (typically 5-10 business days)
- You'll receive confirmation when the refund is processed
- Bank processing times may add additional delays
11. Dispute Resolution
If you have concerns about billing or refunds:
- Contact our support team first at [email protected]
- We'll work with you to resolve the issue promptly
- If you're unsatisfied with our response, you may contact your payment provider
- Chargebacks may result in account suspension pending resolution
12. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes that affect existing subscriptions will be communicated via email.
13. Legal Compliance
This policy complies with applicable consumer protection laws. In jurisdictions where local laws provide additional rights (such as the EU's right of withdrawal), those rights take precedence over this policy.
14. Contact Information
For questions about billing, refunds, or cancellations, please contact us:
Email: [email protected]
Website: https://ideahunter.ai
Response Time: We typically respond to billing inquiries within 1-2 business days
15. Fair Usage
While we strive to be flexible with our refund policy, we reserve the right to limit refunds in cases of:
- Repeated subscription and cancellation patterns
- Suspected abuse of our refund policy
- Violation of our Terms of Service
- Use of our Service for purposes other than intended
